Courtyard by Marriott Chicago Downtown/Magnificent Mile

"I recently stayed at the Marriott Downtown while attending a legal convention, and I was thoroughly impressed by both the property and the level of service provided throughout my stay. As an attorney who travels frequently for conferences and professional events, I truly value efficiency, comfort, and attention to detail — and this Marriott delivered on all fronts. The check-in process was seamless, and the staff were consistently courteous and accommodating. My room was impeccably clean, quiet, and well-appointed, offering a perfect space to unwind after long days of panels and networking. The conference facilities were also top-notch — spacious, modern, and equipped with everything needed to support a professional event of this scale. What stood out most was the staff’s professionalism and genuine hospitality. Everyone I interacted with — from the front desk to the restaurant team — made me feel welcome and respected. It’s clear that this location values both excellence and inclusivity, which makes a meaningful difference when hosting diverse professional groups like ours. Overall, I would highly recommend the Marriott Downtown to any legal professionals or organizations planning a convention or corporate event. It’s an ideal blend of sophistication, comfort, and outstanding service."

"James the front desk person on 11/22/25 was very nice and accommodating, everyone was nice. Great location. The room is okay, amenities - bring your own☺️ ( they only provide shampoo, conditioner, bodywash) for the cost of one night, was expecting some atleast 2 bottles of water, coffee, toothpaste, toothbrush and lotion. Maybe the cleaner just forgot to leave some! The front people made up the missing piece tho☺️"

"We are loyal Marriott guests and always choose the brand when we travel, so when we visited Chicago for the first time we naturally booked here. The hotel itself is nice — our room was great, the gym was well-equipped, and the bar was a nice spot to relax. Unfortunately, what really surprised us was how unfriendly some of the staff were. The front desk seemed disinterested, almost as if they didn’t want to be there. One evening, because of the rain, we tried to eat at the hotel restaurant. The hostess told us they had a party of 14 and basically suggested we go elsewhere. When we asked about the empty tables, she said we would need to wait at least an hour but didn’t even give us the option to wait — it came across as if she couldn’t be bothered. On a positive note, the concierge was excellent — by far the best employee we encountered. Friendly, helpful, and eager to assist, he really stood out in a great way. Overall, the hotel is lovely, but we wish the staff reflected the usual Marriott hospitality we’ve come to expect."