Fairfield by Marriott Inn & Suites Chicago Downtown/River North

"We had a fantastic 4-night stay at Fairfield by Marriott Inn & Suites Chicago Downtown/River North. From the seamless check-in process to the comfortable rooms and top-notch facilities, everything was beyond our expectations. The complimentary breakfast was a great start to each day, and the hotel’s location couldn’t be better….right in the heart of downtown, with easy access to all major attractions. A huge thank you to “Fannie”, who made our mornings extra special. She greeted every guest with warmth, offered helpful advice on local sightseeing, public transport, and safety tips, and made us feel like we were truly valued. Her friendly, accommodating nature made a big difference in our stay. If the hotel management is reading this, Fannie definitely deserves a huge appreciation or a raise, whatever helps her continue doing this outstanding work. We highly recommend this hotel for anyone visiting Chicago. The service and attention to detail were exceptional!"

"This hotel exceeded my expectations in every aspect - room quality, service, and location. The service at this hotel truly stood out, starting from the moment I arrived. The gentleman at the front desk (unfortunately, I didn't catch his name) was professional, efficient, and genuinely welcoming. He made check-in smooth and took the time to provide helpful recommendations about the area. His friendly demeanor set a positive tone for the entire stay. I also want to give special recognition to Fannie, who works in the breakfast area. Her warm smile and attentive service made every morning special. She went above and beyond to ensure guests were well taken care of, always greeting everyone with genuine kindness and making sure the breakfast area was welcoming and well-stocked. It's employees like Fannie and the front desk gentleman who turn a good hotel stay into a memorable one. Their dedication and hospitality exemplify the kind of excellent service this hotel consistently provides."

"Great experience at Fairfield. Used a third-party to get a significantly lower deal on the hotel rate. Besides the $74 dollar per night valet/parking situation, the experience was fantastic. Nearly $100 to park your car per night is just ridiculous, others in the area are much less, but the rest of the experience was wonderful. Let me take a moment to recognize the breakfast Queen, Fannie! She was so personable and the food/service was delightful."

"The rooms and service were excellent. The location of the hotel is absolutely amazing. I highly recommend if you’re visiting the city. My favorite part of the hotel were the two kitchen staffers, Javier and Fannie. They were so warm and welcoming every morning when we came down to eat breakfast. I looked forward to chatting with them more than anything! They made our trip so memorable. Javier and Fannie, thank you so much, Happy Holidays!"

"I stayed at this hotel January 23, 26, 2026. Nice room, great location, excellent customer service. Special kudos to the breakfast staff, Fannie and Javier. At breakfast each day they both insured that breakfast area was clean at all times and the food replenished as necessary. I observed Fannie engaging in conversation with the guests, including me and partner. She was such a pleasure. The Fairfield Inn is certainly fortunate in having such outstanding ambassadors of excellent customer service! P.S. Beatrix Restaurant in the co-located Aloft is a convenient place for lunch. Also, if has an excellent pastry and coffee bar. And all pastries are $2 after 8 p.m."