Holiday Inn Express & Suites Romeoville - Joliet North by IHG

"We had a great stay overall. The beds were extremely comfortable, and the room layout was very open, bright, and nicely designed. Everything was very clean—not just the room, but the entire facility—and you can really tell the hotel is new and well kept. The complimentary coffee and hot chocolate were a nice touch as well. All of the front desk staff we interacted with were super friendly, professional, and welcoming. They really stood out and made us feel comfortable during our stay. The only thing I’ll mention is that the manager named Jenna at checkout didn’t come across as very “manager-like.” I understand she may have been busy or overwhelmed answering phones, but when we checked out she interrupted me while I was giving our name to ask if I wanted a receipt. There was no “how was your stay” or “thank you for staying,” she just kinda of rushed us out of there and acted like she didn’t care and sounded pretty rude on the phone as well, not very friendly or considerate, which felt a bit odd—especially considering how kind, conversational, and helpful all the other front desk staff had been. That said, our stay was great overall. The location is good and felt safe, and we would definitely consider staying here again."

"Hotel is clean and fresh but you need more pool towels everyday we had to stop at desk and ask for them. Bri (gave me a qr card) was helpful with calling housekeeping to get us towels Jen the manager was so apologetic about them not being in the pool room. I know the hotel was busy and full but they really took the time to listen and help. Our room was so clean everyday. Kids had so much fun."

"Stayed for work and after a long day the happy hour reception was a nice way to unwind. Jenna and Kim both managers were wonderful to talk witj and really made me feel welcome. There was another lady with long hair servicing drinks and cookies that I wish had her hair pulled up think her name was Sunnie. She was cold at the desk acted like I was bothering her. Breanna was very nice in the morning and breakfast was great. I met a couple housekeepers during my stay one was deaf which gave me a reason to practice my ASL we has a good conversation and my room was perfect when I got back the next day I met Chyanne she was so funny we kept running into each other on and off the elevator she helped me find the fitness center. Everything about this place is wonderful."

"I had a wonderful experience at this hotel, very friendly staff.General manager Kimberly Hamilton she was very helpful she helped me out with some paperwork I needed printed out on top of been attentive to other customers.on New years eve she wad very professional never broke a sweat and made sure that everybody had what they needed in a very busy time. She was great. Thank you for being very helpful with me and Happy New Year's to you. Will stay at this hotel in the near future. She made me feel very welcome"

"We stayed at Romeoville vs Lockport because of the $100 difference in room rate. However, I don't think we made a mistake. You can easily tell this is a brand new hotel. It was very clean from the main check in to our room etc. I loved the shower and the fact I didn't feel like I was slipping in a shower like some. The high toilet was a nice touch too! Really my only complaint is that the beds didn't feel "new". They are very hard on the back. We will definitely stay again!"