Radisson Blu Aqua Hotel, Chicago

"I’ll be honest, after reading some mixed reviews I was a little nervous, but my stay at the Radisson turned out really nice. The customer service was great everyone I interacted with was friendly and welcoming. We ordered room service and the food was actually good! It didn’t taste processed at all. I had the steak, potatoes, and asparagus, and everything was seasoned well. The only thing I would point out is housekeeping. Whoever handles that area might want to pay closer attention to detail. There was noticeable dust on the blinds and lamps, and when I wiped down a few areas with my own disinfectant wipes, the spots came up pretty easily. It wasn’t anything that made me uncomfortable, but a deeper clean or updated cleaning products could really make a difference. Overall, we truly enjoyed our stay. I’d definitely recommend the hotel, but I’d also suggest they invest in a deeper clean and maybe update some of the room furniture to keep up the ambiance. Otherwise, it’s a solid stay with great service."

"I recently stayed at the Radisson Blu for my birthday from December 21 (Sunday) to December 22 (Monday), and I want to highlight one exceptional team member who truly stood out — Hassan, the doorman. From the very first moment, Hassan made us feel genuinely welcome. He helped with our luggage and went far beyond what was expected: explaining nearby places, how everything in the hotel works, breakfast options, and anticipating needs before we even asked. His attention to detail, warmth, and professionalism were remarkable. During checkout on December 22, when I was unsure about where to leave my luggage and the front desk offered little guidance, Hassan immediately stepped in, explained everything clearly, reassured me, and took care of the situation with ease and confidence. He noticed what was needed before being asked — a rare and valuable talent. Hassan has outstanding people skills and a natural leadership presence. He would be an excellent fit for a guest-facing leadership or management role. Employees like him are the reason guests remember a hotel and want to return. Unfortunately, my experience with the front desk was the opposite — quite cold and impersonal, lacking the same level of care and attentiveness. I sincerely hope Hassan receives recognition for his work, as he represents hospitality at its best."